Free Shipping:
We offer free standard shipping on orders over $150 Australia-wide. This offer may be subject to change and is not valid on expedited or international shipping.
Shipping Rates:
For orders below the free shipping threshold, the shipping cost is a flat rate of $15.00 Australia-wide.
For international destinations, please contact our customer service team at [email protected] to arrange a personalized shipping quote. Refer below for our international shipping policy.
Processing Time:
Orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Order Tracking:
After your order has shipped, you will receive an email with a tracking number. You can use this number to track your order’s status on our website or via the carrier’s website.
Shipping Issues
- Incorrect Address: Please ensure that your shipping address is correct before completing your purchase. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
- Missing Packages: If your package is marked as delivered but you have not received it, please contact our customer service team within 7 days. We will work with you and the carrier to resolve the issue.
- Multiple Addresses: If you would like to ship items to multiple addresses, please place separate orders for each address.
International Shipping
- Duties and Taxes: International orders may be subject to customs duties and taxes imposed by the destination country. These fees are the responsibility of the customer and are not included in the shipping cost.
- Customs Delays: International shipments may be delayed due to customs processing. We are not responsible for any delays or additional charges incurred during this process.
Thank you for your understanding and cooperation, your satisfaction is our top priority. If you have any questions, please don't hesitate to contact us at [email protected].